Frequently Asked Questions
Are you a manufacturer or trading company?
We are a manufacturer as well as a trading company. As a manufacturer, we have our own R&D team, software copyright certificates, and ISO 9001 quality management system certification.
What are your payment terms?
We accept T/T, L/C at sight, Credit Card, and other negotiable payment methods.
What is the expected lead time?
Portable testers and tools: 4-10 days. Regular testing machines: 10-20 days. Customized testing machines: 15-40 working days.
What is the warranty period for the products?
We provide a one-year warranty on our products.
What kind of after-sales service do you provide?
For portable tools, we provide operation instructions via video and online calls. For larger testing machines, we can send engineers to the site for installation and training services.
Can you customize products according to specific demands?
Yes, we provide solutions and quotations based on customer demand and can customize equipment according to specific standards and requirements.