The warranty is 12 months. During this period, we provide technical support and replace new parts for free, while customers handle delivery costs.
How long is the delivery time?
Generally, it takes 3 to 7 working days after receiving your advance payment. The specific time depends on the items and order quantity.
Do you test the goods before delivery?
Yes, we conduct 100% testing on all products before delivery to ensure quality and safety.
What is the difference between a Movable Charger and a Wallbox Charger?
Beyond appearance, the protection levels differ: Wallbox chargers are typically IP54 (outdoor available), while Movable Chargers are often IP43 and should not be used outdoors during rainy weather.
How does an AC EV charger work?
The output of an AC charging post is AC, which requires the vehicle's On-Board Charger (OBC) to rectify the voltage. It is limited by the OBC's power, usually 3.3kW or 7kW.
How do I know which EV charger I need?
It is best to choose based on your vehicle's OBC. For example, if your vehicle's OBC is 3.3kW, it will only charge at 3.3kW even if you use a 7kW or 22kW charger.