Frequently Asked Questions
What is your packaging method for the charging stations?
We ensure safe delivery with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy wooden crate for added protection during transport.
What are your standard payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
What is the typical lead time for orders?
Our lead time is typically 30-40 days depending on the items and order quantity. Expedited processing is available for special requirements.
Do you offer customized development for your products?
Yes, we provide customization services. We can tailor the product appearance based on your drawings and replace specified components as requested.
What is your policy regarding product samples?
If we have ready parts in stock, we can provide samples. Customers are responsible for sample and courier costs.
Are all products tested before they are shipped?
Yes, all products undergo 100% rigorous testing before delivery to ensure quality and safety.
Rama Charger
